Conflicts are a natural part of organizational life. Successfully managing them is essential for ensuring a cooperative and efficient work environment. This intensive five-day program aims to provide participants with the essential tools, techniques, and insights to effectively address conflicts and turn them into opportunities for growth and collaboration.
Course Goals:
- Understand the root causes and patterns of workplace conflicts.
- Recognize and evaluate various types of conflict scenarios.
- Master communication strategies to resolve disagreements constructively.
- Develop proactive measures to reduce the occurrence of conflicts.
- Strengthen negotiation capabilities to foster win-win outcomes.
- Learn emotional regulation and empathy-building techniques for conflict resolution.
- Enhance cross-cultural communication skills for managing diverse teams.
- Apply mediation and facilitation techniques for conflict resolution.
- Create actionable conflict management policies for organizational adoption.
- Engage in practical exercises to refine conflict resolution approaches.
Benefits for Organizations:
- Foster better communication and teamwork among employees.
- Reduce workplace disputes and boost resolution efficiency.
- Enhance overall productivity by minimizing conflict-related disruptions.
- Build stronger professional relationships across teams and departments.
- Increase employee satisfaction and morale.
- Create a positive and adaptable organizational culture.
- Equip the organization to handle future conflicts with resilience.
Target Audience:
This training is designed for professionals who manage or are impacted by workplace conflicts. It is ideal for managers, supervisors, HR professionals, team leaders, project managers, and others eager to create a constructive work environment.
Course Duration:
5 Days
Course Modules:
-
- Module 1: Conflict Foundations
- Defining workplace conflicts and their causes
- Exploring conflict resolution strategies
- Understanding the difference between resolution and transformation
- Module 2: Conflict Assessment Techniques
- Identifying sources of friction
- Mapping the dynamics of workplace disputes
- Applying conflict analysis tools
- Module 3: Communication for Resolution
- Breaking down barriers to effective dialogue
- Practicing active listening and clear communication
- Implementing respectful and assertive language
- Module 4: Preventive Strategies
- Introducing conflict-prevention frameworks
- Using early resolution techniques
- Managing crisis situations effectively
- Module 1: Conflict Foundations
Additional Information:
- All courses can be tailored to specific organizational needs.
- Participants must be proficient in English.
- Sessions include guided discussions, hands-on activities, virtual tutorials, and teamwork. Facilitators have over a decade of experience.
- Upon completion, participants will receive a certificate from Stepsure Training And Research Institute.
- Training is conducted at Stepsure centers or as in-house or online sessions based on client preferences.
- The course duration and content can be adjusted to suit organizational requirements.
- The onsite course fee covers training, materials, refreshments, lunch, and a certificate. Participants cover their own travel, accommodation, and personal expenses.
- Additional services like accommodation and visa processing can be arranged upon request.
- Laptops and tablets are available for rental during training.
- A one-year consultation service is included post-training.
- Group discounts (10% to 50%) are available for teams of three or more.
- Payment terms are flexible and can be discussed upon registration.
- For inquiries, email info@stepsureresearchinstitute.org or call +254 723 482 495.
- Visit our website: www.stepsureresearchinstitute.org.
