Debt Collection, Recovery, Negotiation, and Credit Control Management

Introduction
Effective debt collection and credit control are crucial for the financial health of any organization. This course is designed to equip professionals with the necessary skills and strategies to manage and recover outstanding debts, negotiate with debtors, and implement robust credit control measures. In today’s challenging economic environment, mastering these skills is essential for ensuring business sustainability and growth.

Participants will gain practical knowledge that can be immediately applied to their roles, enhancing their ability to manage debt and credit effectively. The training focuses on assessing credit risk, developing effective debt collection strategies, and negotiating favorable payment terms while maintaining positive client relationships. It also covers legal aspects of debt recovery, communication techniques for dealing with difficult debtors, and implementing credit policies to minimize bad debts.

Course Objectives

Understand the principles and practices of effective debt collection.
Learn to assess and manage credit risk.
Develop strategies for negotiating with debtors.
Gain knowledge of legal frameworks governing debt recovery.
Implement credit control measures to minimize bad debts.
Master communication techniques for handling challenging debtors.
Understand the role of credit control in financial management.
Develop and enforce effective credit policies.
Utilize data and analytics in credit control management.
Apply best practices in debt recovery and credit management.

Organization Benefits

Enhanced cash flow through efficient debt recovery.
Reduced risk of bad debts and financial losses.
Strengthened credit control policies and processes.
Improved client relationships through effective negotiation.
Better management of credit risk and exposure.
Increased financial stability and profitability.
Legal compliance in debt collection and recovery.
Informed decision-making using credit data and analytics.
Development of a skilled, confident credit management team.

Target Participants
This course is ideal for:

Credit control managers and officers.
Debt collection agents and recovery specialists.
Financial officers and managers.
Entrepreneurs and small business owners.
Legal professionals involved in debt recovery.
Risk management professionals.
Accountants and financial advisors.
Customer relationship managers.
Anyone involved in managing credit and debt.

General Information

Customized Training: All courses can be tailored to the specific needs of participants.
Certification: Participants will receive a certificate of completion from Stepsure Training and Research Institute.
Delivery Options: Training sessions are conducted at Stepsure Training and Research Institute’s facilities, on-site at your location, or online.
Duration: Flexible course durations and customizable content.
Onsite Training Package: Includes facilitation, training materials, two coffee breaks, a buffet lunch, and a Certificate of Successful Completion.

Contact Us:
Stepsure Training and Research Institute