This course is designed to help you implement or upgrade measurement systems within your department or organization. It links activities with strategy through success factors and performance measures, clarifying the differences and connections between Critical Success Factors (CSFs), Key Results Indicators (KRIs), and Key Performance Indicators (KPIs). The course will demonstrate how to select the most critical performance measures from a wide range of indicators typically used in organizations. You will also explore powerful methods for implementing a successful performance measurement system and use Excel to create practical dashboards and scorecards.
Course Objectives
- Understand the impact of KPIs on business performance
- Design a Performance Measurement System that drives productivity across stakeholders
- Define, develop, and manage the KPI selection process and its documentation
- Address challenges in the KPI selection and implementation process
- Apply practical knowledge for implementing performance measurement systems
- Integrate performance measures into strategic and operational management
- Develop and use performance and result indicators effectively
- Understand success factors and how to use them
- Build and implement a Performance Measurement System
- Provide a resource kit for practical performance measurement implementation
Who Should Attend?
- Directors and C-Level Executives
- Senior Management Team Members
- Heads of Departments
- Strategic Planners and Business Analysts
- Existing Managers, Supervisors, and those managing teams
- Future leaders who wish to manage teams
- Anyone involved in developing and deploying Performance Management and Performance Measurement Systems
Course Outline
MODULE 1 – Introduction, Context, Key Terms
- What are KPIs and why are they important?
- Types of KPIs and their uses
- Understanding the benefits of KPIs for strategy, business, and in a VUCA world
- The importance of KPIs for departments, teams, and individual employees
- How KPIs impact organizational culture
- Distinguishing Performance Measurement from Performance Management
- The Balanced Scorecard method
- Lead vs. Lag Indicators
- Reviewing and improving your current Performance Management System
MODULE 2 – Construction of KPIs
- Formulating Key Performance Indicators (KPIs)
- Identifying the right sources for selecting KPIs
- Using the Balanced Scorecard perspective for KPI formulation
- Balancing KPIs according to Lead vs. Lag indicators
- Using SMART criteria for performance measurement
- Aligning KPIs with organizational and departmental goals
- Best practices for KPI development
MODULE 3 – The KPI Team, Documentation, and Reporting
- Assembling the KPI selection team at organizational and departmental levels
- Designing the KPI documentation form
- Creating a KPI Dashboard for tracking performance
- Reviewing KPIs regularly to ensure relevance
- Ensuring the quality of KPI data
MODULE 4 – Communication for KPIs
- Educating teams and employees on the importance and use of KPIs
- Initiating discussions with employees around KPIs for better acceptance
- Monitoring performance based on KPI targets
- Diagnosing and addressing performance gaps effectively
- Coaching employees for corrective action
General Notes
- All courses are customizable to meet participants’ specific needs
- Participants must be proficient in English
- Courses include guided presentations, practical exercises, web-based tutorials, and group work, delivered by expert facilitators with over 10 years of experience
- Upon completion, participants will receive a certificate from Stepsure Training and Research Institute
- Training will be held at Stepsure Training and Research Institute centers or can be customized for in-house or online training
- Course duration is flexible and can be adjusted to fit any number of days
- The course fee includes training materials, coffee breaks, buffet lunch, and a certificate of completion. Participants are responsible for their own travel, accommodation, airport transfers, visa applications, health/accident insurance, and other personal expenses
- Accommodation and transport arrangements can be made upon request, with discounted prices available
- Laptops and tablets are available for rent during the training for an additional cost
- One-year free consultation and coaching are provided after completing the course
- Group registration discounts (10% to 50%) are available
- Payment is due before the training begins. Payments should be made to Stepsure Training and Research Institute‘s account to ensure proper preparation
- For inquiries, please contact us at info@stepsureresearchinstitute.org or call +254 723 482 495
- Website: www.stepsureresearchinstitute.org
