Stepsure Training and Research Institute (“Stepsure”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information that you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, attend our training programs, or engage with us in any other way.
By accessing our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our services.
1. Who We Are
Stepsure Training and Research Institute is a professional training and capacity-building organization based in Nairobi, Kenya. We provide training programs, workshops, and research services to individuals and corporate delegates across Africa.
2. Information We Collect
We may collect personal and non-personal information through various means, including:
a) Personal Information
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Full name
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Email address
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Phone number
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Job title and employer information
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Nationality and country of residence
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ID or passport number (where required for travel or certification)
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Payment and billing details
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Attendance and training history
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Any other information voluntarily provided via forms, emails, or during training sessions
b) Non-Personal Information
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Browser type and version
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Device information
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IP address and location data
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Website usage statistics (via cookies and analytics tools)
3. How We Use Your Information
We use the information we collect to:
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Register you for training programs
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Process payments and issue invoices
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Communicate with you regarding training logistics, updates, and feedback
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Issue certificates of participation or completion
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Improve our services and customer experience
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Send you newsletters, promotional materials, and upcoming training alerts (with your consent)
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Comply with legal and regulatory obligations
4. Sharing and Disclosure of Information
We do not sell or rent your personal information. However, we may share your information in the following circumstances:
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Service Providers: We may share data with third-party vendors (e.g., payment processors, email services) who assist us in delivering our services.
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Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
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Training Partners: In the case of collaborative training events, relevant personal data may be shared with our partners for logistical or certification purposes.
5. Data Storage and Security
We take appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:
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Secure servers and encrypted data storage
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Limited access to personal data by authorized personnel only
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Use of strong passwords and multi-factor authentication
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Regular data backups and monitoring systems
Despite our efforts, no system can be completely secure. Therefore, we cannot guarantee the absolute security of your data.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including:
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Legal and compliance obligations
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Record-keeping for training and certifications
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Customer support and dispute resolution
After this period, data is securely deleted or anonymized.
7. International Data Transfers
As we serve delegates across Africa, your data may be transferred and stored across different jurisdictions. By using our services, you consent to such transfers, provided that appropriate data protection measures are in place.
8. Your Rights
You have the right to:
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Access the personal data we hold about you
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Request correction or updates to your data
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Withdraw consent for marketing communications
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Request deletion of your data, where legally applicable
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File a complaint with a relevant data protection authority
To exercise any of these rights, please contact us at info@stepsureinstitute.org or call [Insert Contact Number].
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience and collect website usage statistics. You can adjust your browser settings to reject cookies, but this may limit functionality on our website.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us immediately.
11. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices, technologies, or legal obligations. We encourage you to review this policy regularly. Any significant changes will be communicated via email or posted prominently on our website.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact:
Stepsure Training and Research Institute
Nairobi, Kenya
Email: info@stepsureinstitute.org
Phone: +254 723 482495
Website: www.stepsureinstitute.org
